Basic Maintenance
$199/mo
Essential monitoring, backups, and minor fixes for a single site or app.
- Weekly backups
- Uptime monitoring
- Security patches for CMS / dependencies
- Up to 2 hours of fixes per month
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Service details
System Maintenance
A recurring monthly service covering updates, backups, monitoring and issue resolution, with a predictable scope.
Overview
A defined service, not a vague promise
Ongoing maintenance service including updates, backups, monitoring, and issue resolution for websites and web applications. Predictable monthly scope designed to keep your platform stable, secure, and up to date.
Who It's For
Built for a concrete business need
- Businesses running production websites or web apps
- Owners without an in-house technical team
- Companies needing scheduled updates and monitoring
Process
How the work moves forward
- Establish access, backup expectations, monitoring, and the maintenance window
- Run scheduled maintenance and record updates or incidents
- Review the monthly report and handle work within the agreed allocation
Service Scope
What is included
- CMS, framework, and dependency updates
- Scheduled backups and restore testing
- Uptime and error monitoring
- Initial response and issue triage during business hours
- Minor content and configuration changes within a predefined monthly allocation of maintenance work
What You Get
Deliverables
- Monthly maintenance report
- Update and incident log
- Backup verification summary
Delivery method
Recurring monthly service delivered remotely. Access is granted to the agreed environments under the signed agreement.
Boundaries
This service covers maintenance tasks only. It does not include new feature development, major redesigns, or third-party system failures. Requests exceeding the monthly allocation are handled under a separate agreement.
Pricing summary
Choose the scope that fits
Package names, prices, inclusions, and exclusions below are read from the canonical pricing catalogue.
Standard Maintenance
$349/mo
Proactive maintenance with updates, security hardening, and extended support.
- Daily backups
- 24/7 uptime monitoring
- Security patches and updates
- Performance tuning
- Up to 6 hours of fixes per month
Premium Maintenance
$499/mo
Priority maintenance with SLA-backed response times and extended coverage.
- Daily backups with offsite copy
- 24/7 monitoring with alerts
- Priority support response
- Security hardening and audits
- Up to 12 hours of fixes per month
Acceptance Criteria
When the work is complete
- Scheduled tasks executed within the agreed window
- Incidents handled within the agreed response time
- Monthly report delivered
Questions
Refunds and common questions
Recurring service billed in advance. The current billing period is non-refundable; cancellation applies to the next cycle.
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